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Frequently asked questions:
Q: How much is the shipping cost?
A: Shipping is free to any Payless ShoeSource store location. During check out choose to collect your order at any Payless ShoeSource store location, for this free shipping service.
Unless there is a special shipping promotion on the site, shipping fees to Bogota is $ 6,500 Pesos Colombianos while shipping to National is $10,000 Pesos Colombianos.
Q: How long until I will receive my order?
A: After the purchase, the maximum time to receive your order will be from 2 to 4 working days (Excluding Saturdays - Sundays and Holidays), and dependent upon your shipping location (Bogota and metropolitan area or National wide delivery). If there are holidays or weekends through the shipping processing, the time will be suspended until the next business day. If you choose for your order to be shipped to a Payless ShoeSource store, a store associate will call you to collect your order once it has arrived at the store. Delivery to a Payless ShoeSource store within Exito, La 14 or Jumbo locations is not permitted. Please refer to the Delivery Policy in Deprisa.com and 23MM for further information regarding shipping to your home.
Q: How can I cancel my order?
A: Once your order has been placed you may be able to cancel your order by contacting the Customer Service phone number of +57 310 476 1511 ext 1301 (8:00 AM – 1:00 PM and 2:00 PM – 5:00 PM, Monday - Friday or emailing ServicioAlClienteColombia@Payless.com. However, depending on the processing of your order, it may be too late to cancel your order. We will do our best to fulfill your request for cancellation.
Q: Are the products purchased on the website guaranteed?
A: Yes. The warranty period shall be thirty (30) business days, starting from the date of purchase of the product and the issue of the invoice receipt. The warranty can be requested in any of our stores (excluding Exito, la 14, Jumbo) Invoice receipt must be physically presented in any of our stores.
The warranty of the products purchased by Paylesscolombia.co web site is limited solely and exclusively to factory defects and damage. However, this warranty is void if Paylesscolombia.co checks:
- The misuse of the product by the customer or third parties outside Payless ShoeSource.
That products show physical damage or alteration, including but not limited to wear, scratches, scrapes, breaks, bumps, applying dyes, modifications, among others.
In the event that the product purchased has any of the above conditions, Payless ShoeSource will not make any refund of money or exchange merchandise.
Q: Is the product reserved when it is added to my shopping cart?
A: No. The addition of an available product to shopping cart does not mean that it is reserved. This only happens when the purchase is made and the e-mail is received for confirmation.
